Privacy Policy

Privacy Policy

Feel free to check out our privacy policy. If you have any questions, please contact us. 

Last Update 25/09/2021


New Punjab Coaches (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.


We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the Site, when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Facebook Permissions

The Site may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, checkins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

Data From Social Networks

User information from social networking sites, such as Facebook, Google+, Instagram, Pinterest, Twitter and others, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Mobile Application Information

If you connect using our mobile application:

  • Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s [bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
  • Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.


Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:

  • Administer sweepstakes, promotions, and contests.
  • Assist law enforcement and respond to subpoena.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Create and manage your account.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
  • Email you regarding your account or order.
  • Enable user-to-user communications.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  • Generate a personal profile about you to make future visits to the Site more personalised.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyse usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.
  • Solicit support for the Site.


We may share information we have collected about you in certain situations. Your information may be disclosed as follows:  

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users

If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.


We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Offer Wall

Our mobile application may display a third-party hosted “offer wall.” Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for acceptance and completion of an advertisement offer. Such an offer wall may appear in our mobile application and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will leave our mobile application. A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account.  

Social Media Contacts

If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.


Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics

We may also partner with selected third-party vendors[ such as Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.


The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.


We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.


[Account Information]

You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account
  • Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

  • Noting your preferences at the time you register your account with the Site
  • Logging into your account settings and updating your preferences.
  • Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.


We strictly follow the GPR guidelines which are:
  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

Home To School Transport

Term's & Condition

Last Updated on 10/07/2024

It is essential that passengers behave in an appropriate manner whilst travelling on our services. By purchasing a ticket, you agree to abide by these Terms and Conditions and the Company reserves the right to refuse travel to any passenger who does not comply.

These terms and conditions may be amended at any time with no obligation to notify customers. The latest version (posted on the company website shall apply and supersede any previous terms and conditions in respect of home to school transport.

1. Payment Information

1.1. The fare is calculated for the stated duration school year, this be a daily, AM, PM or yearly fare. It must be paid in advance of travel.

1.2. By paying either by direct debit or bank/credit card, you are entering into a contract for the purchase of a full year’s school transport (typically 191 days). As such any cancellation will mean that you remain liable for the remainder of the full year (see section 2, Cancellation/Refunds) unless the service is cancelled by New Punjab Coaches Limited (refer section 2.1.)

1.3. Direct Debit instalments will be collected by GoCardless. An initial deposit will be taken at the time the pass is purchased followed by a further eight direct debit payments on the first day of September through April. If a direct debit is cancelled, the associated pass is immediately voided, no refund of payments already made will be considered.

1.4. A credit reference agency may be used to confirm your address and credit status.

1.5. You are asked to allow 2 weeks for processing your initial Direct Debit application.

1.6. Advanced notice will be given to you by GoCardless prior to taking the first Direct Debit payment from your account (normally ten working days). The advanced notice informs you of the amount, date, and frequency of payment. Where there is any change, a new advance notice will be issued.

1.7. The surcharge for failed Direct Debits is £20 which will be added to any outstanding balance.

1.8. Credit/Debit card payments can also be made via the ShuttleID portal.

2. Cancellation/Refunds

2.1. New Punjab Coaches Limited reserves the right to cancel the service. i.e. should the service not be economically viable due to, for example insufficient pass sales or extreme rise in the cost of operation. In the event of the service being cancelled prior to the service commencing in September, a full refund will be issued. Once the service has commenced operation, any refund shall be calculated as pro-rata the number of full weeks of operation remaining in the school year. A school year is defined as 38 weeks of operation. Should the passenger choose to transfer to an alternative service provided by New Punjab Coaches Limited, no refund will be payable.

2.2. If you no longer require the boarding pass you must give notice during the preceding term, this must be sent to us by email to otherwise you will continue to be

2.3. Once purchased, passes are non-refundable.

2.4. No refunds will be given to students excluded from the school.

2.5. No refunds will be given to students who are excluded from the service (see section 4, Bus Travel Etiquette).

2.6. No refunds will be given if HM government or school authorities close the school for any reason, this clause supersedes clause 1.1.

2.7. In the event of covid-19, a pandemic, fire, or other event resulting in a full closure of the school, No refund will be made.

2.8 Cancelling a direct debit without notifying New Punjab Coaches ( will immediately void the pass and it will be unusable from that point onwards.

3. Boarding/Pass E-Ticket

3.1. Boarding passes/e-tickets will be available in the ShuttleID customer portal immediately after payment or direct debit has been set up.

3.2. Once your boarding pass has been received, your child can commence to use the services immediately.

3.3. Your child must only use the service allocated and must show the boarding pass to the driver on every occasion or they may be refused access. NO TICKET – NO RIDE.

3.4. New Punjab Coaches Ltd reserves the right to withdraw the Boarding Pass/e-ticket if false information is supplied, or payment is not received by the due date. In the event of any misuse of the Boarding Pass or if the child/children do not conform to the relevant school’s Code of Conduct for School Transport.

3.5. There is no allowance for non-attendance, be it for sickness, holiday, school outing, work experience or exclusion from school.

3.6. Planned non pupil days have been accounted for by New Punjab Coaches Limited in reaching the annual fare price.

3.7 Admin charge of £20 is payable should you wish to transfer from one service to another.

4. Bus Travel Etiquette

4.1. Students are expected to behave in a reasonable manner when travelling on the bus. They must not distract the attention of the driver. They must not throw objects around in or out of the bus. They must not distract drivers of other vehicles. They must not use abusive language.

4.2. Whilst travelling, students should remain seated. Under no circumstances should the driver be distracted. All students must use seat belts where fitted.

4.3. It is not permitted to consume food or drink on the bus.

4.4. In the event of continued disruption/misbehaviour, those responsible will be given a (STRIKE 1) verbal warning. Should the warning prove not to be enough, then a (STRIKE 2) written warning will be issued either by letter, SMS or email and sent directly to the parent/guardian and a 7-day ban will be applied. If this fails to resolve the issue, then the child/children will receive a (STRIKE 3) which will result in voiding the bus pass from the bus service. A new Pass may become available at full cost of the year (At discretion of New Punjab Coaches)

4.5. Any damage to the bus, arson or violent conduct will result in the immediate exclusion from the bus service and action to recover the cost of repair of the damage, replacement bus hire and any other costs will be taken.

4.6. It is up to the students to ensure that all belongings are taken with them at the end of each journey. The Company accepts no responsibility for any items left on the bus.

5. Service Information

5.1. The service will operate throughout the school academic year and will follow the school timetable.

5.2. In the event of a bus failure, an alternative bus will be sought either from our fleet or from other local operators, whichever is available first. The journey will then be completed.

5.3. In the event of a bus failure or delay of any kind, you will be sent a notification via SMS text, so please make sure that you register a mobile number when you enroll.

5.4. Passholders should be at their allocated pick-up points 5 minutes before the scheduled time.

6. Service Alteration

6.1. New Punjab Coaches Limited reserves the right to amend the timetable or route of school services of which pass holders will be given a minimum of two hour’s notice.

6.2. New Punjab Coaches Limited reserves the right to transfer passengers to alternative services of which pass holders will be given a minimum of two weeks’ notice. Any refund will be calculated in accordance with clause 2.

7. Guests

7.1. Guests of bona-fide passholders may travel with the passholder on an occasional basis, subject to availability of seats. A charge of £15.00 per person, per day journey pass will be made. The carriage of non-passholders will be at the sole discretion of the driver

8. Safeguarding/Safety

1. Please read our safeguarding policy for further information on this.

2. New Punjab Coaches hold the right to suspend any service, should we have a safeguarding/Safety concern. Should this concern arise, New Punjab Coaches are not liable to provide alternative transportation.

3. Safeguarding & Safety is not always visible, please respect our decisions.

9. Public Disparagement

1. Public Disparagement: If a child, parent, or guardian publicly defames New Punjab Coaches Ltd through any means, including but not limited to social media posts, online reviews, or group chats, without first raising a formal letter of complaint sent to our designated email address,, we reserve the right to void the child’s pass without providing any refund.

2. Notification: Parents or guardians are encouraged to address their concerns or complaints directly with New Punjab Coaches Ltd by submitting a formal letter of complaint to We are committed to resolving any issues promptly and in a fair manner.

3. Voiding Passes: In cases where public disparagement occurs without prior complaint submission, New Punjab Coaches Ltd holds the right to void the child’s pass without prior notification to the parents or guardians. This action will be taken to protect the reputation and well-being of our company, staff, and other passengers.

4. Appeal Process: If a pass is voided under this policy, parents or guardians have the right to appeal the decision by contacting our customer support team via email at We will review the appeal and make a final determination based on the circumstances presented.

 5. Fair and Considerate Resolution: New Punjab Coaches Ltd is committed to addressing concerns and resolving conflicts in a fair and considerate manner. We encourage open communication and constructive feedback to ensure the best possible experience for all passengers.

10. Notifications & Tracking

10.1 Tracking & Notification are free extras provided by New Punjab Coaches Ltd, and do not form part of the contract of services.

10.2 New Punjab Coaches Ltd hold no responsibility should the notifications/Tracking not be operational.

10.3 New Punjab Coaches reserve the right to withdraw the notifications & Tracking services at any time.

11. GDPR

11.1 Our privacy policy may be accessed here at We consult regularly with schools to investigate reports of bullying, damage sustained to vehicles, and any accidents or incidents that may occur during journeys. Not all vehicles are fitted with CCTV, where fitted we may share footage with schools and enforcement authorities only as required to establish the facts and identify individuals